In stock products ordered before 2:00pm EST, shall be shipped next business day. In stock products ordered after 2:00pm EST, shall be shipped second business day. Shipping times may be extended due to high volume. If shipping is delayed for any reason, we will contact you immediately. If there are special shipping methods required, we will contact you prior to shipping your order. We ship FedEx, UPS or best way.
We do not stock all items listed on the website at all times. The non-stock items will be drop shipped from manufacturers or our distributors. Due to this, your items may be shipped in multiple packages. If items on your order are out of stock or back-ordered, you will be notified.
Return requests must be approved, processed, and returned to our distribution center within 30 days of the original invoice date
All returns are subject to a restocking fee
All approved RMA’s must include the RMA number and be in sellable condition as determined by TAVA Products or the returned merchandise will be returned to the customer and denied credit
If the return was necessitated by our shipping mistake we will pay for the return freight, otherwise freight is the customer’s responsibility
Non–stocks, discontinued, and special-order items including direct shipments from the manufacturer will not be available for returns
All unprocessed RMA requests will be canceled on the 31st day from invoicing
Claims, shortages, damaged or defective goods must be reported within 10 days after receipt of shipments.
Claims for shortage or damaged material caused by common carrier must be noted at the time of receipt and filed against carrier responsible. The value of defective material is the limit of liability.
MANUFACTURER WARRANTY POLICY
In no event will TAVA Products be liable for any incidental, indirect, special, punitive or consequential damages or losses of any kind, including damages for loss of profits or revenue, irrespective of the nature of the claim, whether in contract, tort, warranty or otherwise. The maximum liability of TAVA Products, if any, for all direct damages, irrespective of the nature of the claim, is limited to an amount not to exceed the price the distributor paid for the particular product at issue (or, if the claim involves services, the price paid for the product to which such services relate).
Warranty claims must be made within the time frame set forth in the manufacturer’s written warranty included with the product, if any, and are subject to the terms and conditions of the manufacturer’s warranty.
The manufacturers’ written warranties apply to all materials sold. No other warranty, expressed or implied is offered. Contact TAVA Products for prior authorization before returning defective material.
All shortages/damages must be noted on the original freight bill from carrier and communicated to TAVA Products within 10 working days. (All damages/shortages not noted on original freight bill will not be issued credit.)